📑 Table of Contents
- Quick Answer
- What Is the SHA Provider Portal?
- SHA Portal Types: Provider vs Employer vs Member
- How to Log In to the SHA Provider Portal
- How to Register on the SHA Provider Portal
- Claims & Pre-authorisation on SHA
- ⚠️ Taifa Care HMIS – The New System (2026)
- Support & Helpdesk
- Quiz: Which SHA Portal Do You Need?
- FAQ
- Get Started with SHA Today
⚡ Quick Answer: What Is the SHA Provider Portal?
The SHA provider portal is the official digital platform for healthcare providers in Kenya to manage claims, pre-authorisations, and patient verification under the Social Health Authority (SHA).As of June 2026, Level 4 public facilities must use the new Taifa Care HMIS for claims, while the old provider portal is being phased out.[reference:0][reference:1] Employers use a separate SHA Employer Portal to register employees and remit contributions.[reference:2]
🏥 What Is the SHA Provider Portal?
The Social Health Authority (SHA) provider portal is a key component of Kenya's Digital Health Superhighway – the government's flagship initiative to digitise healthcare services under the BETA Plan.[reference:3]
SHA was established under the Social Health Insurance Act 2023 to replace the defunct NHIF and manage a comprehensive health benefit package including preventive, curative, palliative, and rehabilitation services.[reference:4]
The provider portal is the primary tool for health facilities to:
- Submit claims for services rendered to SHA-registered patients
- Request pre-authorisation for specialised treatments and procedures
- Verify patient eligibility and coverage status in real time
- Access reports on claims status and payments
As of October 2024, over 12.7 million Kenyans had enrolled in SHA, with registration ongoing via USSD *147# or the web portal at sha.go.ke.[reference:5][reference:6]
✅ Key fact: SHA is mandated by law – every Kenyan citizen and lawful resident is required to register. Employers must also register their employees and remit statutory contributions.[reference:7]
🔐 SHA Portal Types: Provider vs Employer vs Member
SHA offers three different portals depending on your role. Here's a quick comparison:
| Portal | Who Uses It | Key Functions | Access |
|---|---|---|---|
| Provider Portal 🏥 | Hospitals, clinics, health facilities | Claims, pre-authorisation, patient verification | sha.go.ke Phasing out |
| Employer Portal 💼 | Employers, HR managers | Register employees, remit SHIF contributions (2.75% of gross salary), generate reports[reference:8] | sha.go.ke |
| Member Portal 👤 | Individual SHA members | View cover, add dependents, check contributions | sha.go.ke or afyayangu.go.ke[reference:9] |
Source: SHA official website, Ministry of Health.[reference:10][reference:11]
🏥 Need help with the SHA provider portal? Get the latest guides, login help, and claims support.
Get the Provider Guide →🔑 How to Log In to the SHA Provider Portal
Follow these steps to access the SHA provider portal:
💡 Pro tip: If you're an employer, use the SHA Employer Portal at the same URL – select the employer section when logging in.[reference:16]
📝 How to Register on the SHA Provider Portal
Registration on the SHA provider portal is mandatory for all healthcare providers and employers. Here's how:
For Employers
For Healthcare Providers (Facilities)
Health facilities must register through the provider portal and ensure their Health Management Information System (HMIS) is certified by the Digital Health Agency.[reference:22]
As of January 2025, 8,761 health facilities (55% of active facilities in Kenya) had enrolled in the Health Provider Portal.[reference:23]
⚠️ Important: As of June 2026, the old Provider Portal is being phased out. Level 4 public facilities must now use the Taifa Care HMIS for claims processing.[reference:24]
📊 Claims & Pre-authorisation on SHA
The SHA provider portal handles claims submission and pre-authorisation for healthcare services. Here are the latest figures:
Pre-authorisation turnaround times have improved significantly:
- Outpatient: 12.9 minutes[reference:29]
- Inpatient: Reduced from 6 hours to 3 hours[reference:30]
📊 Claims Value by Service Type (KSh)
🥧 Health Facility Enrollment in SHA Provider Portal
⚠️ Taifa Care HMIS – The New System (2026)
On June 30, 2026, SHA CEO Dr Mercy Mwangangi announced that all Level 4 public healthcare facilities must now process claims through the Taifa Care Health Management Information System (HMIS).[reference:33]
Key points about the transition:
- Effective date: Midnight, June 29, 2026[reference:34]
- Old claims: Claims submitted through the former Provider Portal before the transition will remain in the system and continue to be processed without interruption.[reference:35]
- New claims: All new claims must be submitted through Taifa Care HMIS from the effective date.[reference:36]
- HMIS certification: Healthcare providers must ensure their HMIS is certified by the Digital Health Agency and can integrate with SHA systems.[reference:37]
- Deadline: Providers that fail to meet HMIS requirements will not be eligible for contracting or contract renewal during the FY 2026/28 contracting cycle.[reference:38]
💡 What to do: Visit dha.go.ke to apply for HMIS certification. SHA and DHA are providing 24/7 technical support via toll-free 147 and email helpdesk@dha.go.ke.[reference:39]
📞 SHA Support & Helpdesk
If you need help with the SHA provider portal, here are the official support channels:
You can also visit any SHA branch or Huduma Centre for in-person assistance.[reference:44]
🧠 Quiz: Which SHA Portal Do You Need?
What is your role in relation to SHA?
💡 Your answer will point you to the right SHA portal and resources.
❓ Frequently Asked Questions About the SHA Provider Portal
🏥 Get Started with the SHA Provider Portal Today
Whether you're a healthcare provider, employer, or individual – get the latest guides, login help, and claims support for the SHA provider portal in Kenya.
Free guides. Official SHA information. Updated for 2026.